Delivery and Returns
Packages are generally dispatched between 48/72 hours of receiving your payment.
Any order placed before 2pm will be shipped the same day (weekdays).
The standard shipping method is Colissimo off without signature. If you prefer delivery with signature, an additional cost applies, thank you for contacting us.
Whichever shipment choice, we will provide you with a link that allows you to track the online delivery of your package.
Shipping charges include packaging, handling and postage. They may contain a fixed and a variable part based on price or weight of your order. We advise you to group your items in one order. Rates quoted are approximate. In case your order exceeds two pairs of shoes, please contact us in advance in order to estimate shipping costs.
We can not group two distinct orders and you must pay the shipping costs for each. Your package will be dispatched at your own risk, but special care is taken to protect fragile parcels. For orders outside France, please refer to the table of net applied cost for shipping costs for Europe, Outside Europe and International zone. These rates are indicative and are subject to the same conditions as deliveries on French territory. Packages are oversized and protected.
We reserve the right to cancel your order in case of non fulfillment of the conditions mentioned above without any possible claims.
Shipping cost Mondial Relay
Pick-up Delivery Offer(1)
|International Home Delivery Offer (2)|
|Medium Delay*||3 d||3 d||3/5 d||5/7 d||6/10 d|
*The delivery times are indicative
(1) Price from France including the delivery of your package with sign, email notification, short message service and voicemail. Price validity date from 01.01.2019
(2) Prices from France. Price validity date from 2021.01.01
Shipping cost Colissimo:
|International Delivery Offer|
|Europe (Out EU)***||International|
|Medium Delay*||3 days||3-7 days||3-7 days||3-7 days|
|Price(1) <80€||9,00€||12,00€||19,50€||Contact us|
* indicative price, home delivery without sign
**indicative price, home delivery with sign
***indicative price, a surcharge may apply depending on the weight of your parcel
(1) Price included VAT. Customers Non-European can be excluded VAT. Contact us with our Contact Form.
If you want to insure your order, thank you to specify it using the contact form. We will send you the possible options according to the carrier's choice. In case of loss or damage noted on your package, URBAN SHOOZ agrees to pay you the lump sum compensation reimbursed by the carrier (including shipping costs).
Urban Shooz is committed to exchange or refund any product (refund by check only) that do not suit you within 14 days (from the date of receipt of the package). Shipping costs when returning are your responsibility.
Any return or exchange a product is subject to prior agreement, it will therefore contact us using the contact form on the site.
If the product has been worn or used, we can not exchange. When returning your order, be sure to return the order in its original state. Packaging, labels must be returned in new condition. Do not use the above box of sneakers as return package. Will require, at our sending, swipe your card in another box to receive it intact. Any return not comply will not be processed.