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  • Exchange within 14 days

Urban Shooz agrees to refund you or exchange any item that does not suit you within 14 days after the delivery date. Return costs are borne by the customer.

Follow this steps for your returns:

  1. contact customer service via the contact form
  2. wait for the confirmation email
  3. check that the item is unused and in new condition.
  4. return the package by the carrier of your choice.
  5. precise the order number on parcel
  6. DON'T USE THE BOX TO RETURN YOUR PACKAGE

If those steps are not followed, do not return your order. It will be automatically refused and/or re-ship at your expense.

Thanks to return your order to the adress below:

URBAN SHOOZ

7 Rue des Frères

67000 STRASBOURG


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